Kinsi, a Gerstein crisis worker, speaks to a caller on the crisis line. “Spending the time listening to callers is essential in allowing them to express what is going on for them from their perspective,” Kinsi said. “When services are low-barrier and accessible, people can reach out when they need to, and they often reach out earlier in their crisis, allowing for more options in problem solving.”
© 2023 Courtesy of Gerstein Crisis Centre